Customer service

Refund and returns policy

We want you to be completely satisfied with your grocery shopping experience. If something isn’t right, we’re here to help.

Overview

• Refunds will be issued to your original payment method within 5–7 business days.
• Store credits may be offered for faster resolution or future purchases.

Return eligibility

You may request a return or refund for the following items:

• Damaged or spoiled products upon delivery
• Incorrect items received (wrong product, quantity, or substitution)
• Expired items delivered
• Missing items from your order

Return window

• Perishable goods: must be reported within 24 hours of delivery.
• Non-perishable goods: must be reported within 7 days of delivery. Yam is not refundable.

Non-returnable items

Due to the nature of grocery products, we do not accept returns for:

• Perishable items after 24 hours of delivery
• Items opened or consumed
• Products marked as “Final Sale” or “Non-returnable”

Return pickup or drop-off

• In most cases, returns are not required for perishable items.
• For non-perishable items, we may arrange a pickup or provide drop-off instructions.

How to ask

Contact us with your order number and, for damaged or wrong items, a photo. You can find your order number on your confirmation email or with Track your order.