Version 2026-01-01

Terms of service

These are the terms on which Alari-Agan sells you food, groceries and catering. We have written them to be read.

Who we are

Alari-Agan is the platform. The kitchen is Afro-Spice Int’l Cuisine. Where these terms say “we”, that covers both. You can reach us at info@alariagan.com.

Ordering

A basket is not an order. An order exists when you have paid and we have accepted it, and you will see a confirmation with an order number when that has happened. Until we accept it, either of us can walk away.

The price you pay is the total shown at checkout, including tax and any fees. It is fixed at the moment you place the order, and we do not add anything afterwards.

Occasionally we have to refuse or cancel an order — the kitchen runs out, the weather closes the road, or something is priced wrongly by mistake. If that happens after you have paid, you get all of your money back.

Times

Preparation and delivery times are our honest estimate, not a guarantee. Food is cooked to order and traffic is traffic. If something is going badly wrong we will tell you rather than let you wonder.

Cancelling and refunds

You can cancel from your order page for a short window after placing it, before the kitchen starts cooking. After that, call us: if we have not started, we will cancel it, and if we have, we will work something out.

If your food arrives wrong, cold, missing or not as described, tell us within 48 hours and we will put it right — a refund or a replacement, your choice. We do not ask you to return food.

Allergies

We list allergens for every item, and we take this seriously. But our kitchen handles nuts, shellfish, gluten, dairy, sesame and soy in the same space, so we cannot promise that any dish is free of traces. If you have a severe allergy, please speak to us before you order rather than relying on the labels alone.

Your account

Keep your password to yourself. If you think someone else has it, change it — and you can sign every other device out from your security settings.

We can suspend an account that is being used for fraud, abuse of our staff, or repeated chargebacks on delivered food. We will tell you why.

Rewards, gift cards and discounts

Points have no cash value outside Alari-Agan and cannot be sold or transferred. Gift card balances are yours to spend with us and are not refundable for cash, except where the law requires it.

Campus Advantage and promotional discounts do not stack: the best single one applies. They come off the food and goods, not delivery, fees, tips or tax, and they do not apply to gift cards.

Contributed recipes and stories

Contributors keep the rights to their own work and license us to publish it. If you believe something on this site uses your recipe, photograph or family’s knowledge without permission, write to us and we will look at it properly and take it down while we do.

Our liability

If we get something wrong, we will make it right — refund, replace or repair. We are not liable for indirect losses, such as a missed event, beyond the value of the order itself. Nothing in these terms limits liability for death, personal injury caused by our negligence, or fraud, because that cannot be limited.

Changes

When we change these terms we publish a new version with a new version number. Orders are governed by the version in force when you placed them. Your privacy page shows which version you agreed to and when.

Law

These terms are governed by the law of the state in which the kitchen operates, and any dispute goes to the courts there.

Last updated 2026-01-01. Our privacy policy explains what we do with your data.